Help & Support

You write a message, add photos, videos or voice recordings depending on the plan, choose the opening date, then seal. You receive the link by e-mail. On the chosen date the capsule opens by itself and its recipients are told.

The secret code only opens a capsule before its date. We only keep a hash of it: nobody can find it or reset it. Your capsule is not lost, though: it will open by itself on its date.

No. Once a capsule is sealed its date can no longer be changed: that is what guarantees it stays closed until the chosen moment.

No. The Simple capsule is free; the other plans are one-off purchases, on lavni.fr or in the app. Nothing renews.

30 days. An e-mail warns you 7 days and again 1 day before it is permanently deleted: download the memory book, the guest book or the ZIP archive before then.

For a wedding or a birthday, the Sur-mesure capsule comes in the Gold Edition: its certificate, invitation card, A5 poster and guest book are gilded. Other occasions keep their illustrated stationery.

Activation usually takes a few seconds, sometimes a few minutes. If nothing happens, write to support@lavni.fr with your Stripe, Apple or Google receipt: a payment without an activated capsule is refunded.

For a purchase on lavni.fr, write to support@lavni.fr. In-app purchases are refunded by Apple (reportaproblem.apple.com) or by Google (Google Play order history). If a capsule does not work as it should, write to us as well: it is ours to fix.

Tap "Report" under the contribution concerned, or write to report@lavni.fr with the capsule's link. Every report is reviewed within 24 hours.

Write to privacy@lavni.fr with the capsule reference or its link: it is deleted within 30 days. Without a request, everything is deleted automatically 30 days after the opening.